Shipping policy
SHIPPING AND DELIVERY
Last updated: 25 August 2026
This page sets out where we ship, what it costs and how long it takes. It should be read alongside our Terms of Service (https://honeyandpaw.com/pages/terms-of-service) and our Refund and Returns Policy (https://honeyandpaw.com/pages/refund-policy).
WHERE WE SHIP
We ship to the United Kingdom, the United States and Australia.
We do not currently ship anywhere else. If your country is not listed at checkout, we cannot deliver to you yet.
DELIVERY OPTIONS AND COSTS
United Kingdom
Standard tracked delivery: £4.99, 3 to 5 business days
Free standard delivery on orders over £49
United States
Standard tracked delivery: $10, charged in US dollars at checkout, 5 to 8 business days
Free standard delivery on orders over $49 USD
Australia
Standard tracked delivery: $14, charged in Australian dollars at checkout, 5 to 8 business days
Free standard delivery on orders over $75 AUD
We offer one delivery service per country. There is no express or next day option.
Delivery times run from dispatch, not from the time you order, and are given in business days. Import duties and taxes are not included in the price you pay us. See International orders, customs and import charges below.
The exact cost for your order is calculated at checkout before you pay, based on your delivery address.
The free delivery threshold is assessed on the value of the goods in your order after any discounts, and before delivery charges and taxes.
PROCESSING AND DISPATCH
We dispatch orders within 1 to 2 business days of your order being placed.
Business days are Monday to Friday, excluding public holidays.
During sales, product launches and busy periods, dispatch may take an extra day or two. We will tell you if there is a delay.
You will receive a dispatch confirmation email with tracking as soon as your order leaves us.
DELIVERY TIMES
All delivery times shown are estimates, not guarantees. They run from the day of dispatch, not the day you order, and they exclude any time spent in customs clearance on international orders.
Unless we agree otherwise with you, we will deliver your order within 30 days of the day your order is accepted.
If we fail to deliver within that period, you can set a new reasonable deadline. If we miss that too, you can treat the order as cancelled and we will refund you in full for anything not delivered. If you told us at the time of ordering that the delivery date was essential, for example because the item was needed for a specific occasion, you can cancel straight away.
SPLIT SHIPMENTS
Larger orders and orders combining bulky and small items may arrive in more than one parcel, sometimes on different days. You will not be charged more than once for delivery. Your tracking email will tell you if your order has been split.
TRACKING
Every order ships tracked. Your dispatch email includes a tracking number and a link.
Tracking can take up to 24 hours to update after dispatch. If it has not moved after 3 business days, email contact@honeyandpaw.com and we will chase it.
IF YOUR ORDER IS LATE, LOST OR DAMAGED
Goods are our responsibility until they come into your physical possession, or the possession of someone you nominated to receive them other than the carrier. If your order does not arrive, or arrives damaged, that is for us to resolve, not you.
Email contact@honeyandpaw.com with your order number and, for damage, a photograph. We will investigate with the carrier and either replace the order or refund you.
Please contact us within a reasonable time of the expected delivery date so we can raise a claim while the carrier still holds the records.
DELIVERY ADDRESSES AND FAILED DELIVERIES
You are responsible for giving a complete and accurate delivery address. Please check it carefully before you pay, as we may be unable to change it once your order is dispatched.
If nobody is available to take delivery, the carrier will normally leave a card or send a notification with instructions to rearrange delivery or collect the parcel.
If you do not rearrange or collect, and the parcel is returned to us, we will contact you for instructions. Where a parcel comes back because it was uncollected or the address was wrong, we may charge the reasonable cost of the failed delivery and return carriage before we send it out again, or deduct that cost from any refund.
We deliver to residential addresses, business addresses, PO boxes, parcel lockers and BFPO addresses.
INTERNATIONAL ORDERS, CUSTOMS AND IMPORT CHARGES
Orders to the United States and Australia cross a customs border. Import duties, taxes and any customs handling fees are not included in the price you pay us. They are charged by the destination country, are your responsibility, and are payable in addition to your order.
Where charges apply, the carrier will normally contact you to collect them before delivery. We have no control over these charges and cannot predict their amount. Please check the requirements of your country before ordering.
You are the importer of record for international orders and are responsible for complying with the laws and regulations of the destination country.
Customs clearance times are outside our control and are not included in the delivery estimates above.
ELECTRICAL AND BATTERY PRODUCTS
Some products, including automatic feeders, cameras and water fountains, contain electrical components or batteries. These may be subject to carrier restrictions on certain routes, which can occasionally affect the delivery method or timescale available to your address.
Electrical products are supplied with the plug type used in your delivery country where applicable. If you are unsure, contact us before ordering.
CHANGES AND CANCELLATIONS
To change or cancel an order before dispatch, email contact@honeyandpaw.com with your order number as soon as possible. We will stop it if we can.
Once dispatched, an order has to be handled as a return. See our Refund and Returns Policy (https://honeyandpaw.com/pages/refund-policy) for how that works, including the 14 day cancellation right if you are in the UK.
EVENTS OUTSIDE OUR CONTROL
We are not responsible for delays caused by events outside our reasonable control, such as extreme weather, carrier disruption, industrial action or customs backlogs. If one occurs, we will contact you as soon as we can and arrange a new delivery date once it is resolved. If the delay is substantial you can cancel and receive a refund for anything you have paid for but not received. This does not affect your rights above or your statutory rights.
CONTACT
contact@honeyandpaw.com
HONEY & PAW LTD, registered in England and Wales, company number 17331353
Registered office: 88 Masthead House, 9 Royal Crest Avenue, London, E16 2PG
Telephone (UK): +44 7441 477945